Bristol Neurophysio is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Bristol Neurophysio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
By completing the contact form on this website you may provide us with the following information:
- Your name, email address and telephone number
- Your demographic information such as postcode, preferences and interests
- Clinical information including your diagnosis and reason for referral
- Other anonymised information relevant to your use of this website
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To fulfil our legal responsibilities under the Health and Social Care Act 2012, the Health and Social Care Act 2014, the Freedom of Information Act 2000 and the Common Law Duty of Confidence.
- Internal record keeping.
- To improve our products and services.
- To send, periodically, promotional emails
- To contact you for market research purposes.
- To customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
These are in accordance not only with the Information Commissioner’s Office guidance, but also with the relevant professional bodies, including the Chartered Society of Physiotherapists and the HCPC.
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You have certain rights to access the information we hold about you and the right to complain. Unless we are required by law to reject your request, we can provide you with this information within a month. In certain circumstances, we may need to redact sections. We are required by law to retain client records relating to adults for a period of seven years after the last point of contact, and records relating to children for seven years after the individual’s eighteenth birthday.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we think you may find interesting if you tell us that you wish this to happen.